Retention and Business Success
I stumbles on this ongoing story on Linkedin, reporting about a successful management policy in balance of salaries for employee and growth on the market.
“We’re old school,” says Pirkle. “No robots. No telephone trees. Instead, real people are our infrastructure.” The key to the company’s success is a dedicated, engaged support team. When one of their customers—a restaurant, let’s say—is having credit card problems on a busy Friday night, its manager will talk directly with a knowledgeable Gravity person who can solve their problem.
In synchronicity with the reading of “The Sniper Mind” book and Michel Reibel’s post “The hardest thing is not to become, but to remain so”
Check for the book here: https://goo.gl/eAnbSF
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